Mind Over Muscle, Practice Management Software Case Study

Mind over muscle is a Melbourne based health and wellbeing centre that has been using inForm to manage their business for nearly 6 months. Mind Over Muscle provides physiotherapy, remedial massage and yoga services to a large client based and runs a number of practitioners.

Matt Mahon, the Founder and Practice Director of Mind Over Muscle comments about how they use inForm to manage their business.

“As a multi-practitioner clinic, Mind Over Muscle enjoys the many benefits that www.getinform.com offers by being an online CRM. With a variety of practitioners working throughout the week it is possible for anyone to jump online and see which clients are coming in that week and even follow up with clients to book them in when off-site. In addition to the benefits of knowing who is coming in and when, www.getinform.com also allows for off-site reception work if our receptionist is out of the practice.

One of the greatest benefits that www.getinform.com offers is that it unifies our bookings in the one location. Prior to being with www.getinform.com, our clinic had 2-3 people booking in clients without knowledge of each other’s bookings and double bookings were unfortunately a regular part of our business. www.getinform.com has allowed us to be more patient-focused and eliminate the possibility of double bookings entirely.

The ability to colour code bookings makes it easy to glance at the screen and know which practitioners are seeing certain clients and in which of our rooms, making it easy for our receptionist to manage who goes where. www.getinform.com also offers a fantastic client messaging service with features I would have thought only larger businesses would have access to, such as client name tailoring, allowing us to personalise newsletters and messages. As allied health is a people business, the use of www.getinform.com in our business has allowed us to put more focus into relationships with our clients and less on fixing errors.”

Matt Mahon, Mind Over Muscle
www.mindovermuscle.com.au

T: (03) 9670 9607
http://twitter.com/_mindovermuscle